Warranty Policy Inverters

Our Inverter is committed to total customer satisfaction. We take great pride in the UPS that we manufacture/supplied. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications of the warranty period, subject to the following:

· In all cases, the warranty is applicable from the date of the Commercial Invoice.

Scope of Warranty

· While the product is under warranty, provide online and offline UPS Services repair and service support. Although we included enough spare parts with the shipment, adjudication of the service may need a few days because the equipment must be repaired and tested for the stated malfunction.

· Throughout and after the warranty period, we will offer your service support team all online help.

· After consultation between the technical support teams, we shall supply a PPCB to satisfy the demand throughout the warranty term if it is necessary to replace any PPCB or component in any defective device that is not readily available in spare parts. However within two months of the correction, you must send back to us all of the defective PPCBs.

· We will make every effort to get any problems fixed, but if your service staff is unable to do so, we can send out a service expert for a very low fee (lodging, food, travel, and visa fees).

Limitation and Liability – Subject to:

· Any changes made to the equipment, including any changes / modifications / additions will make the warranty null and void. We will not be responsible to support and maintain any such product.

· Damages caused due to Input Power within the specified limits and operating environment condition.

· Adequate space is to be provided for complete inverter System & Batteries for Engineer to easily access.

· Any maintenance service under any circumstances posing a health or safety hazard to personnel will not be insisted upon.

· The inverter will always be attended by qualified Engineer or authorized representative. Customer will not allow any other person to attend products supplied by us.

· Ideally, the installation of the inverter should be done by Authorized Service Provider (ASP) only. However, if the installation of the inverter and Batteries has been done by someone other than ASP, the installation note and details should be shared with us within 15 days of the same for the Warranty to be registered and validated. In the event of non-submission of the installation note / installation details to us within the specified time period, the Warranty for the equipment supplied by us will be void.

Warranty Policy Online UPS

Our ONLINE UPS is committed to total customer satisfaction. We take great pride in the UPS that we manufacture / supplied. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications the warranty period, subject to the following:

· In all cases, the warranty is applicable from the date of Commercial Invoice.

Scope of Warranty

· Throughout and after the warranty period, we will offer your service support team all online help.

· We will make every effort to get any problems fixed, but if your service staff is unable to do so, we can send out a service expert for a very low fee (lodging, food, travel, and visa fees).

Limitation and Liability – Subject to:

· Any changes made to the equipment, including any changes / modifications / additions will make the warranty null and void. We will not be responsible to support and maintain any such product.

· Damages caused due to Input Power within the specified limits and operating environment condition. It should be installed at dust free (AC if possible) with temperature less than 35 degree centigrade and humidity 80% (non-condensing). (Life of the Batteries increases dramatically if they are operated at 25 degree centigrade or below).

· Adequate space is to be provided for complete UPS System & Batteries for Engineer to easily access.

· Any maintenance service under any circumstances posing a health or safety hazard to personnel will not be insisted upon.

· The UPS will always be attended by qualified Engineer or authorized representative. Customer will not allow any other person to attend products supplied by us.

· Ideally, the installation of the UPS should be done by Authorized Service Provider (ASP) only. However, if the installation of the UPS and Batteries has been done by someone other than ASP, the installation note and details should be shared with us within 15 days of the same for the Warranty to be registered and validated. In the event of non-submission of the installation note / installation details to us within the specified time period, the Warranty for the equipment supplied by us will be void.

Care of the Equipment

If the Generator is used as alternative Source of power, then the generator specification must always be as per the below specifications. In case the specifications as mentioned herein are not met and the UPS is damaged, then it will not be covered in the Warranty.

· Capacity/Rating: Min. 1.5 times of UPS Capacity or total load connected to Generator whichever is higher.

· Output Voltage: 230V ± 10 % for 1Phase and 400V ± 10% for 3Ph

· Output Frequency: 50HZ ± 4 %

· Wave Form: Sine wave THD < 6%

· The UPS must NOT be kept in any room which is cooled by Water Coolers since moisture can cause damage to the UPS Electrical circuits.

· The customer will not add any load other than IT products on UPS without the consent and approval by us.

· Transit damage claim should be done with 7 days of material received.

· Keep the installation area’s temperature around 25 degrees Celsius and humidity within 90%. The highest operating altitude is 3000 meters.

For safety concerns, we suggest that you:

· Equip surroundings of the installation area with CO2 or dry powder fire extinguishers.

· Install the transformer cabinet in an environment where fireproof materials are used to construct the walls, floors and ceilings.

· In the event the Product fails to comply with the foregoing warranty, Manufacturer shall either repair the defective Product/component/part.

Warranty void conditions:

· The Warranty does not cover any defects or damages due to, including but not limited to, accident, fire, flood, lightning, vandalism, acts of God, neglect, abuse or misuse or due to, including but not limited to, shipping, storage, installation, application, operation or maintenance not in conformity with manufacturer recommendations and industry standard practice.

· In the case of surge filters & diverters, these units are designed as self-sacrificial devices to protect the equipment. However, due to the unpredictability of surge events, this is not a guarantee. A unit that has been damaged in this way is not covered by this warranty.

· Any modification made to the product other than suggested by us may cause this warranty to be void.

· The Warranty does not cover system batteries, battery bank and all other peripheral products and accessories not supplied by us (including components and software) or the installation, operation, maintenance or service of such accessories.

· The Warranty does not cover reimbursement for labor involved in removal /installation, temporary powering or any other expenses, which may be incurred in connection with repair or replacement in any ways.

· The Warranty does not cover accessories shipped with the Product, including but not limited to, cable, user manual, CD, etc.

· The Warranty does not cover any Product whose serial number has been altered, defaced or removed.

· The Warranty is null and void if the product is installed and/or used in inappropriate environments, including but not limited to, liquid damage, extreme heating/cooling conditions and/or temperature fluctuation exceeding design limit, direct sunlight or halogen light exposure. The existence of inappropriate environments under which the Product’s installation and operation is affected will lead to total loss of The Warranty coverage.

Do’s & Don’t UPS and Battery Room

· Ensure UPS is kept in ‘ON’ position 24×7 basis.

· UPS batteries should be kept in a dry and enclosed place in a rack.

· Install proper cooling systems in UPS room or ensure proper cross ventilation.

· UPS room should be protected from unauthorized entry.

· Earthing should be checked on periodic.

· Get half yearly preventive maintenance of UPS by giving proper shutdown for smooth functioning of machine.

· If office is at the area where power fluctuations are high, ensure proper Servo stabilizer/SPD is installed.

· There should NOT be water seepage near the UPS and batteries.

· There should NOT be heat around the UPS and battery.

· UPS should NOT be kept in dusty environment.

· In UPS room, do not keep any food item, or any kind of garbage.

· UPS Should not be turned off without the permission of manufacturer/dealer.

· Location of the UPS should NOT be changed without the permission of APS.

· Ensure no rat or reptiles should be around UPS.

· Do not allow unauthorized personnel to enter the installation area. Assign specified personnel to keep the transformer cabinet’s key.

· Do not open or remove the covers or panels of the UPS to avoid high voltage electric shock. Only authorized service personnel can do so for installation or maintenance. If you want to open or remove the covers or panels, do it only under the supervision of authorized service personnel.

· It is strictly forbidden to connect the UPS to any regenerative loads.

· The risk of dangerous high voltage is possible when batteries are still connected to the UPS even though the UPS is disconnected from the power sources. Before maintenance turn off the external battery cabinets circuit breaker to completely cut off the battery power from the UPS.

· Do not dispose of the battery or batteries in a fire. The Batteries may explode.

· Do not open or damage the battery or batteries. The released electrolyte is harmful to the skin and eyes and may be toxic.

· The UPS is electronic equipment that runs 24 hours continuously. To ensure its normal lifetime, regular, maintenance of the UPS and batteries is very importance and necessary.

· Some components like batteries, power capacitors, and fans will become worn-out due to long-term usage, and this will increase the risk of UPS failure. Do the verified and maintain it regularly

Exemptions

Manufacturer shall not be liable for failure to perform any of its obligations under or arising out of:

· Misuse or negligent handling or tampering of the equipment by Customer or other agencies.

· Damages caused due to fire, dust, coal dust, moisture, theft, riots, pests, rodents, accidents, and other exceptional / external circumstances. Customer must ensure that the Equipment is kept in a safe dust free, moisture free and proper environment where no external sources / agents cause any damage to the Equipment.

· The equipment may be kept in an AC environment but not in an environment that has water cooler as a temperature control mechanism since moisture can cause damage to the UPS internal electrical circuit.

· Electrical wiring faults, short circuiting, work of other agencies such as air conditioning, welding, plumbing etc.

· Customer cannot claim any money refund by replacing the warranted product with some other make of higher/lower/equivalent product.

· Any consequential damages arising out of the non-performance of product shall not be covered under this warranty policy. Manufacturer will also not be liable for any damages / loss caused to the customer due to the non-performance of the Equipment.

· Manufacturer will not be liable for any accident / loss of life caused due to the non-performance of the Equipment.

· Battery is a consumable with fixed charging / discharging cycles. Also, Battery is a power storage device and not a power generating device. A battery requires adequate input power to charge properly. Over a period of time the backup capacity of a battery reduces and hence manufacturer will not be liable for any reduction in the battery backup time.

Warranty Policy Tubular Batteries

Our Tubular Batteries are committed to total customer satisfaction. We take great pride in the batteries that we manufacture / supply. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications in the warranty period, subject to the following:

· In all cases, the warranty is applicable from the date of Commercial Invoice.

· Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.

· In the event of any complaint, the battery must be returned un-tampered and complete to the company’s authorised service center with all installation inputs.

· Adjudication and settlement of the claim will take a couple of days as the battery has to be tested for the reported failure. The right to determine whether a battery needs repair, rectification, free replacement, or a pro-rata settlement rests with the company.

· The authorised service team of the company will examine, Charge & Discharge test, and share the final observation report along with the installation inputs in the correct format. Our team will review that report and evaluate and authorize the resolution of any warranty claim.

· The defective battery arising out of the free replacement under this warranty will become the property of the company, and the scrap value shall be adjusted in the next order.

· All liabilities under this Warranty shall cease if:

§ In-stock batteries stored at high temperature environment and not periodically charged in regular interval (Once in a 04 – 05 Months).

§ The battery has been operated in an application that it was not designed for that batteries.

§ The battery has been operated in verse High Current charged / High Current discharged or high temperature conditions.

§ The battery has been refilled with additives, dopes or any other substance besides distilled water that may have contaminated the battery.

§ Damaged due to fitment of additional accessories other than the original fitment.

§ Out of Warranty Period.

§ This warranty can be denied on merely discharged batteries and for batteries damaged due to abuse or neglect but not limited to the following:

§ Damages to the battery caused by accidents, fire, faulty electrical systems, improper installation, handling, wilful abuse, destruction by fire, collision, theft or recharging.

§ Breakage of container and cover or breakage / deformation of terminal due to mechanical shock like hammering.

§ Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.

§ Failure of battery due to deep discharge, overcharge or improper topping up.

§ Batteries directly connected to the Solar Panel or DC Load.

§ Failure of a battery due to inadequate recharging and not as per the recharging parameters (solar/inverter batteries).

§ Batteries are operated in discharged condition for long periods.

§ Inverter / solar inverter / charge controller ‘lower cut-off’ voltage /’Higher cut-off’ Voltage is not working or has been tampered with leading to deep discharged / Over charged state.

Warranty Policy SMF / VRLA Batteries

Our VRLA / SMF batteries are committed to total customer satisfaction. We take great pride in the batteries that we manufacture / supply. We warrant that this product is free from defects in materials and workmanship affecting its normal use, and is in conformity with the relevant specifications in the warranty period, subject to the following:

· In all cases, the warranty is applicable from the date of Commercial Invoice.

· Our batteries are warranted against all defects arising solely from the use of faulty material or poor workmanship. Consequential liabilities will not be entertained.

· In the event of any complaint, the battery must be returned un-tampered and complete to the company’s authorised service center with all installation inputs.

· The defective battery arising out of the free replacement under this warranty will become the property of the company, and the scrap value shall be adjusted in the next order.

· All liabilities under this Warranty shall cease if:

§ In-stock batteries stored at high temperature environment and not periodically charged in regular interval (Once in a 04 -05 Months).